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Sim card

Martyna
Level 1: Joiner
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I got a phone on contract , it has been 15 days and I still haven't recieved my sim card. My data on my pay as you go has now run and I can't call anyone either. Yet my bill for the contract has come out today even tho I didn't use any of the data or minutes as I don't have the sim card. When I try to track my order it says i don't have any previous orders ,but I did receive the phone two weeks ago . How do i find out when my sim card will arrive? 

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MI5
Level 94: Supreme
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@Martyna 

You'll need to call customer service.

You can call using Skype.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122226 Posts
  • 609 Topics
  • 18980 Solutions
Registered:

@Martyna 

You'll need to call customer service.

You can call using Skype.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Martyna
Level 1: Joiner
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Thank you for your advice..After calling them 4 times and 50 minute si have been told i need to call mobile phones direct instead ... I would happily do that if I had my sim card..

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