Solved: Sim card

Payasyoug · ‎07-12-2020

Hello I have changed from pay as you go to pay monthly, I have changed my number over aswell, but my new SIM card hasn’t arrived but my pay as you go sim has been cut off?

MI5 · ‎07-12-2020

@Payasyoug

You can use Skype to call as mentioned in the guide I linked you to.

The other alternative is to just wait for the post to deliver your new sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-12-2020

@Payasyoug

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Payasyoug · ‎07-12-2020

Unable to ring due to phone being cut off

MI5 · ‎07-12-2020

@Payasyoug

You can use Skype to call as mentioned in the guide I linked you to.

The other alternative is to just wait for the post to deliver your new sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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