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Bou · ‎20-02-2021

Hi,

I have been with O2 for years(and years!) and since i now need to travel between France and the UK for work, i would like to unlock an old O2 device to use it while in France.(there are phone numbers in France that can only be called from a French number, especially for government services).

I have inserted a French sim card and it says that the sim card is locked.

Can anyone please help me unlock it?

Thank you.

Bouchra.

MI5 · ‎20-02-2021

@Bou

How to here

Guide: Unlocking an O2 phone to use a different SIM card

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-02-2021

@Bou

How to here

Guide: Unlocking an O2 phone to use a different SIM card

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bou · ‎20-02-2021

Many thanks for your reply but i get a "405 Not allowed" message when i click next after filing in the first part of the form...

Can you or anyone else help please?

Thank you.

MI5 · ‎20-02-2021

@Bou

O2 suffering a few system issues currently.

Try calling customer service.

Numbers here

Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bou · ‎20-02-2021

Many thanks for your help on this.

MI5 · ‎20-02-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Sim card locked

Account

Bill

Stolen SIM card

Data allowance

upgrade on Account number ********** Phone number ...