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Sim activation

Luke_Siddle
Level 1: Joiner
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Old device - samsung galaxy S10

New device - samsung galaxay s21

 

I have inserted my new 5g sim card into my S21 and gone through the Sim Swapping process via sms text messages.  Both of my devices/sims now say not provisioned.   How do i activate my new sim card in the S21??

 

Regards, Luke Siddle

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MI5
Level 94: Supreme
  • 124141 Posts
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@Luke_Siddle 

Keep rebooting.

There are some delays currently.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 124141 Posts
  • 612 Topics
  • 20211 Solutions
Registered:

@Luke_Siddle 

Keep rebooting.

There are some delays currently.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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