Sim Only to Contract

[Abigail83]

I hope I can explain this easily.

I used to have an o2 mobile contract that expired in December last year. I was happy with my iPhone so I decided to cancel the contract at £40pm and picked a sim-only 12m contract at £15 since I wasn’t changing device.

Everything has been fine but suddenly my iPhone is dying very quickly 😅 and now I think I need a new phone.

When I log into myo2 it keeps saying I can upgrade, however, I don’t know how this will work if I have a current sim only contract.

Can anyone advise if I might be able to upgrade with a current SO contract or will this make things tricker/more expensive.

I can’t get to a store to ask and calls are taking too long to get through and can’t seem to find a simpler way to explain to the online team so thought I’d ask here 😅

Thanks

[MI5 · Accepted solution]

@Abigail83 

You can upgrade to another refresh contract at anytime from a simo without any penalties.

[Abigail83]

That’s great news, my iPhone now decided it doesnt like opening any apps and it’s fully updated so it’s definitely time to change.

Thanks for the help

[MI5]

You're welcome