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data usage

barbcarp
Level 1: Joiner
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This is the first day of my monthly allowance.  Data shows I have not got the full allocation available.  I have been at home all day so far.  Doesn't all data use my own router?

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MI5
Level 94: Supreme
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@barbcarp 

You should not be using any mobile data if connected to your home wifi, but phones can still use mobile data if the wifi is weak or drops out.

Best to turn off mobile data in phone settings to prevent this if it's an issue for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 146925 Posts
  • 636 Topics
  • 28262 Solutions
Registered:

@barbcarp 

You should not be using any mobile data if connected to your home wifi, but phones can still use mobile data if the wifi is weak or drops out.

Best to turn off mobile data in phone settings to prevent this if it's an issue for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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