Sigh. I used my 14 day cooling off to PAC out but now getting charged the full contract

[FMCCOOL302]

e whilst I was still in my 14 day cooling off period.  I requested by PAC from O2: The O2 SMS message stated that "You're in your Change Your Mind period, if you switch before 08/02/2024 you wont have to pay any charges for ending your contract with us" and it also had my PAC in the same SMS.  I gave the PAC to my new provider on the  8/02/24 , they said it would take a full working day to complete.

I ported out on the 8th which was within 14 days yet I am still being charged the full amount?

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[Enlli]

Not uncommon, sad to say.