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Shocking customer service

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james1234321
Level 1: Joiner
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on ‎06-07-2022 07:33

on ‎06-07-2022 07:33

I have been trying to phone 02 every day for over a week to upgrade my plan, I work from 6-6 so only have a 2 hour window and every single day I have been up on hold for ages then the call disconnects?? Tried speaking online through the 02 website, tried messaging 02 social medias, I've had to buy data nearly every day for a completely extortionate rate because I am unable to speak to someone, why is it so difficult to upgrade my plan?? So annoyed at this stage I feel like cancelling my contract and never using 02 again

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MI5
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on ‎06-07-2022 07:58

on ‎06-07-2022 07:58

@james1234321 

You can upgrade in your MyO2 https://mymobile.o2.co.uk/

Or you can call them on 0800 081 0255

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151870 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

on ‎06-07-2022 07:58

on ‎06-07-2022 07:58

@james1234321 

You can upgrade in your MyO2 https://mymobile.o2.co.uk/

Or you can call them on 0800 081 0255

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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UnhappyCustome1
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on ‎08-07-2022 08:05

on ‎08-07-2022 08:05

Had some recent troubles with my phone account and order customers' services have very poor to solve my problems out since 4th June 2022 making me pay for the order, handset and monthly that have been cancel also state that I have late payment fees which is I always pay on time my direct debit. As I have been customer more then ten year and now I can’t wait until 22th September 2022 my contract end! Will move to different network!

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