Hi all, Im having a nightmare with my phone. Signal is bad most of the time, I get cut off mid call numerous times a day and the internet signal is terrible. i can be sat next to the missus and try and search something and it takes minutes just to load the search results whereas her competitor provider loads the pages instantly.
I'v called twice and I have spoken to live chat twice. The calls just fobbed me off and said there were signal issues in the area. the first live chat said the same and the second one offered me a reduction of £3 a month in my bill from October which is yet to take effect. I would like to complain but this seems impossible and barriers are put in place to prevent this via the call centre and online chat. Also no email address? In 2014?
I really want to leave o2 but i am tied in for another year. Is there a get out clause as the service being provided is not the one i signed up for?
Thanks
Danny
