Scammed by o2 over the phone!! AVOID o2

[Anonymous]

So recently I've upgraded to a new contract after 2 years with o2.

The agent on the phone claimed it was £13 a month, first month free, for 12 months, with no upfront costs. They even said I could have 3 accessories for free so they sent me a wireless charging kit, a selfie stick and an 8gb memory card. The phone is a samsung galaxy ace 4.

So I took the deal (originally I was going to leave o2 and now I wish I had!!). They claimed it was a special offer because I've been with them for 2 years.

Now my first bill is £157, and I had no idea why so I went on the live chat on the o2 website, where the agent said the charges were £109.99 for the phone and then the rest of the charges were for the accessories!!! Absolutely outrageous right? So the agent on the phone clearly lied to get me to sign up with a new contract. I even clarified on the phone multiple times that the deal was £13 a month for 12 months with no upfront costs to which they kept telling me yes that's right. Now I go to check my emails to find I've been charged for the phone and the accessories. Absolutely fuming, as the agent on the phone said multiple times that it was all free as part of the contract since I've been a loyal customer!! Not once did they say I'd be paying £157.00 up front for all this stuff. They were saying "do you want any more accessories? They're free". Can't believe I've been scammed over the phone by what's meant to be a big company, absolutely ridiculous and I will be taking further action.

I'm going to ring them tomorrow for more information, but I'm so annoyed right now that I had to vent my anger with this post.

[MI5]

This smells very much like a 3rd party claiming to be o2.
It wasn't Aerial Communications was it?

[jonsie]

One question, are you sure you upgraded through O2 and not a truasted partner? This has all the hallmarks of Aerial who foist a business contract on you.

[jonsie]

What does your deal say in My O2?

[Anonymous]

My gut tells me a cold call from aerial

[Anonymous]

I called them from 202 on my o2 phone though?

pay monthly

O2 Simplicity 500 12M 500MB 4G

You have 1 data allowance Bolt On and 1 additional Bolt On.

[viridis]

12 month contract too.
With phone?

[viridis]

Isn't simplicity a sim only tariff?

[Anonymous]

I was told this tarriff was with the phone + I get the accessories for free, at £13 a month for 12 months, first month free. I couldn't believe it so I clarified multiple times is this the deal you are offering? I mean I literally asked 4-5 times and they said yes. Surely this can't be right considering a samsung galaxy ace 4 retails at 100-150 still. I really think I've been scammed and it's been 2 weeks not so can't get out of it?

[MI5]

Yeah, simplicity is sim only but it sounds like you bought a phone too probably.
You do have 14 days to cancel though so you can send everything back and walk away or just send back phone and keep the sim card.