on 25-05-2018 12:24
I have just recieved a text stating I've signed up to a £3/week service (fitguru).
I have never heard of this service and certainly don't want a subscription.
My questions are:
1) How do I make sure this subscription is not active and I won't be billed?
2) How can I stop these premium-rate services from being added to my account in the future
3) Is there some way to report this, since it's clearly a scam
Thanks
Andy
Solved! Go to Solution.
on 08-09-2021 20:41
on 08-09-2021 20:41
The regulator (PSA) has fined Taptronic £1,250,000 in respect of the Fitguru "service" (but it is unlikely ever to be paid!). Taptronic have also been ordered to issue refunds, so if you failed to obtain a refund you should now try again. If there was any justice, O2 should also have faced a fine for their continued participation in the scam, but PSA lack the power to sanction the MNOs. O2 will have taken at least 20% of the fraudulent "subscriptions", but will face no action and will be allowed to keep their ill-gotten gains!
The regulator discovered that malware was responsible for many of the fraudulent subscriptions. Indeed, one of their test phones became "subscribed" while locked and idle!
O2's continued involvement in this scam for years after it was first brought to their attention is disgraceful. https://psauthority.org.uk/for-business/adjudications/2021/9/taptronic-fzc-152741-track-2-500d1951-c...