Samsung S6 bought from CPW / Pay monthly - Unlock request rejected!!!

[Anonymous]

Hope someone here can help me. I bought Samsung S6 from Carphone Warehouse and I am now 12 months into my contract (2 years). Last week I submitted a request to unlock my phone and it got rejected! 

I am not sure why? 

- Its a pay monthly

- Its locked to first SIM that was used in it which is O2

- O2 unlocks all pay monthly phones for free

Can someone help?

[MI5]

Yeah, the IMEI is not on the o2 database cause it's not locked to o2.

[Cleoriff]

It's an automated reply. They can't unlock an already unlocked phone. Just put a different sim in and try as advised by @MI5

[Anonymous]

Thank you chaps for prompt response. 

[MI5]

Anytime mate

[Cleoriff]

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@Anonymous wrote:

Thank you chaps for prompt response. 

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No problem @Anonymous However I think the solution should be given to @MI5 as he gave you the correct info

[Bambino]

Yes, @Anonymous, you have given the solution to yourself. We understand that you weren't to know, but you should give the solution to @MI5, if you can. It would be a milestone one for him.

[MI5]

Oh yes, I hadn't noticed that....

[Cleoriff]

Hang on...I must be going senile or mad....where's that solution gone now?

[jonsie]

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@Cleoriff wrote:

Hang on...I must be going senile or mad....where's that solution gone now?

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Good question.....

[Anonymous]

This happen to my s5 as well! i upgraded it to s6 gone straight to 02 to upgrade it and when its time for me to unlock my s5 i was pass back and forth to CPW to have it unlock saying it should be them doing it for a reason i dont get as 02 is where the phone lock into. I really regret upgrading it to 02 i am now just waiting for my contract to end and never again use 02.