Samsung Galaxy S5 - Slow mobile data issues - Data allowance is fine

[Anonymous]

Hi

I have spoken to 02 gurus about this but am hoping to find some other o2 S5 users experiencing the same problems.

I bought my S5 a few weeks ago, everything was restored okay from my previous phone, S3, and I have been using it fine witouht any issues. I am a highish data user, say 2gb a month, using apps such as G+, Hangouts, Whatsapp, Ingress (data hungry game) and so when I'm on the move and at work I use my mobile data a lot.

Three days ago I noticed a big lag on Ingress (the game) and looked to my mobile data signal, showing H and H+ so I thought it odd. I switch to WiFi at home so thought nothing of it until the next day when i realised I was experiencing this slow data again. It was also affecting notifications (I wasn't getting any and I get a lot from Hangouts) and certain apps that feed data in teh background as well were not working properly. I can only describe it as a trickle of data when you woudl expect it to be at the level of the signal strength (e.g. E/G/3g/H/H+ etc).

I contacted 02 chat, tried the ususal things, turning it off, tried resetting the network and 02 re emailed the network settings again. Still no changes. The last attempt was 02 guru suggesting I back up and do a complete reset. I am still currently backing up my photos so haven;t reset yet and i will do as its still a logical suggestion but I am (a) worried this will happen again and (b) hoping I can find out what is causing it so that there is a more suitable work around and so it can be prrevented again.

Id hate to swap out my S5, just getting comfortable with it now. Any one have the same issue and had it resolved? Or anyone have any other suggestions? Is it the apps I am using, a software issue on the S5? Help please?!

[Anonymous]

I update so often its difficult to tell now, I guess I could try uninstalling some to see if that is the cause...

[Anonymous]

Sounds like a good plan

[Anonymous]

No apology needed at all @Anonymous . 

It is I who should apologise to you for the appallingly bad spelling of your moniker a couple of posts ago.   Careless typing, poor editing and more than a soupçon of stupidity on my part I fear.

Gerry

[Anonymous]

I'd run into exactly the same problem although it was after I changed from 02 to EE and thought it was related to transferring my old number accross.

Not the case the reason I moved despite the fact it was cheaper I needed better coverage for playing Ingress and whilst I was still on 02 I set Google Services and Google Play Services to restrict background data down to non-mobile networks because I get running out of my data allowance. I'm not sure when the restriction actually kicked in but even after my number was ported it still didn't work.

Once I turned the restictions off it was fine. 

You will find these restrictions in Settings, Apps and then select the App and scroll down.  There is a tick box to restrict the data, if its ticked detick it.  Check all your google apps.

Hope this helps.