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SIM sent too early

MattAnorak
Level 1: Joiner
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Happy new year all.

I'm a new customer - just signed op with Virgin Media.

On the install process, it asked me when I wanted my service and SIM to be sent - I sekected a date further in the month as we won't move into that property until then.

Now I get an email to let me know that my SIM has been sent to my (to be) new address and will arrive tomorrow.

How can I recall / stop this?

 

Thanks.

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MI5
Level 94: Supreme
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@MattAnorak 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127068 Posts
  • 614 Topics
  • 21935 Solutions
Registered:

@MattAnorak 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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MattAnorak
Level 1: Joiner
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Perfect - thanks!

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MI5
Level 94: Supreme
  • 127068 Posts
  • 614 Topics
  • 21935 Solutions
Registered:

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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