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The 14-40 thing is annoying me though lol
As their staffs interpretation varies from person to person. And in the actual t&c there is nothing to interpret as it verbatim says "free gift will be dispatched between 14-40 days after making a qualifying purchase".
The day you make your purchase is the day you make your purchase, that's not able to be read any other way.
Are o2 really saying they wait the cooling off period of 14 days, then ignore it completely for 14 days, and then will send within another 26? As that wouldnt make any sense.. ignoring it completely for a second 14 days for no reason other that to do so.
Lady phoned me back just now telling me she spoke to samsung customer service and they say it was after cooling off period. But when I phoned and emailed samsung earlier myself they said they had no affiliation to the offer other than it being products they have made, and they pointed me to page on their site that shows current and past offer they have run with company's (most recently one with o2 was a wireless speaker).
Guess I'm just a bit annoyed o2 customer care would prefer to lie to me repeatedly than just admit they fudged judging the demand and are way behind their time schedules