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Angry123
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I am on a pay monthly tariff covering 72 countries including St Martin (Dutch) where I am located with the tariff offering giving me 25MB data in Europe (incl. st martin). However I have recieved  a text from O2 saying I will be charged £7.20 per MB to use this data - will I still be charged? 

 

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madasaf1sh
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@Enlli @Angry123 

 

Sint Maarten is the Dutch Side of the Island is not part of the EU

Saint Martin is the French half and is part of the EU


So it is all dependent on which part of the Island you are in, so yep another Cyprus... 

So if you in the South you will be charged at £7.20 per MB and if in the North it should be included, they do have different mobile networks as well 

 

Sint Maarten has two mobile operators (Flow/Chippie (formerly UTS) & TelCell), while Saint Martin has four mobile operators (Dauphin Telecom, Digicel, Flow/Chippie & Orange)

 

Good Luck, as you will need it ...

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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Message 7 of 15
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MI5
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@Angry123 

St Martin is Caribbean,  not in EU. 

https://www.o2.co.uk/international/using-your-phone-abroad

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 15
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Angry123
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St Martin is included in the O2 europe zone 

https://www.o2.co.uk/help/pay-monthly/roaming-in-europe

Message 3 of 15
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MI5
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@Angry123 

The page I linked to says not.

The page you linked to says yes, so looks like we need @O2Emma to confirm which one is correct please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 15
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O2Emma
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Hi @MI5 I will pick this up thanks.

Hi @Angry123 I will send you a private message to look into this for you.

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Message 5 of 15
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Enlli
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Interesting. I see St Martin included in the list but not Sint Maarten. Is this another Cyprus when it comes to roaming?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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madasaf1sh
Level 77: Grand Master
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@Enlli @Angry123 

 

Sint Maarten is the Dutch Side of the Island is not part of the EU

Saint Martin is the French half and is part of the EU


So it is all dependent on which part of the Island you are in, so yep another Cyprus... 

So if you in the South you will be charged at £7.20 per MB and if in the North it should be included, they do have different mobile networks as well 

 

Sint Maarten has two mobile operators (Flow/Chippie (formerly UTS) & TelCell), while Saint Martin has four mobile operators (Dauphin Telecom, Digicel, Flow/Chippie & Orange)

 

Good Luck, as you will need it ...

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 7 of 15
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MI5
Level 94: Supreme
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More relevant is that O2 gives two different pieces of info for the same country, St Martin, and does not distinguish between the two here https://www.o2.co.uk/international/using-your-phone-abroad

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 15
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Breanna
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@O2Sarah- can you shed any light on this? It's not an account specific issue.

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O2Sarah-
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Hi the correct standard rates for St Martin are the below however this is covered under o2 travel

Standard rates

Making calls£2/min
Receiving calls£2/min
Sending texts50p/text
Using data£7.20/MB

 

https://www.o2.co.uk/help/pay-monthly/using-your-phone-abroad

Message 10 of 15
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