Roaming

[Xaviergods]

I'm abroad and unable to use my phone to call or receive calls

[Bambino · Accepted solution]

@Xaviergods You may have a roaming bar on your account. You would need to contact customer service to remove it. Numbers to call and a guide on how to use Skype can be found here: Guide: Coronavirus Community Help and Support 

You can also reach O2 via social media who may be able to help:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)