Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Anonymous
Posts: 0
Accepted Solution

Requested data inspection

I was recently in the US and was charged a lot for my data usage. I initially thought it was more than my usage warranted so called my father, the bill-payer, who said he would contact O2.

After re-examining the figures I realise I have not been overcharged, but on livechat with my father, O2 have promised to send the case off to their network team who will investigate the specific data charges and email him with their findings.

Will the team, and in turn my father, see the websites I have been browsing? I would rather they didn't as I value my privacy too much. If so, can I cancel the request?


Thanks

Anonymous
Posts: 0

Re: Requested data inspection

[ Edited ]

Hi,

 

 

To stop any investigation I believe the account holder must contact o2 on 202 again.

Posts: 16,454
Topics: 297
Kudos: 1,856
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: Requested data inspection

They will not say what it was used on but just confirm the usage was accurate. from other posts in the past on here.

But as bob says get him to cancel the investigation.
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Level 70: Enigma
Posts: 16,810
Registered: ‎31-03-2010

Re: Requested data inspection


@Anonymous wrote:


Will the team, and in turn my father, see the websites I have been browsing? I would rather they didn't as I value my privacy too much. If so, can I cancel the request?


Thanks


It will make you go blind. Smiley LOL

I DO NOT WORK FOR O2



Funniest-Thread-2