Solved: Re: Replacing Blocked SIM Help!

Anonymous · ‎14-01-2014

Hello

I entered wrong PUK code and now my sim is blocked.

I have spoken to O2 and have today received a replacement.

Do I just swap the sim cards? Or is there anything I need to do before swapping?

Obviously I can't receive txt or calls as phone is locked due to sim blocked.

Thanks in advance.

MI5 · ‎14-01-2014

Put the new sim in your phone then see if you can call 202.
If not, try live chat.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

adamtemp64 · ‎14-01-2014

You now need to call o2 to activate the sim with your account

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Anonymous · ‎14-01-2014

So first I just swap the sim cards, don't have to do anything else, then phone O2?

MI5 · ‎14-01-2014

Put the new sim in your phone then see if you can call 202.
If not, try live chat.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎14-01-2014

Yes put the new sim in
Call O2 to have it activated
New sim should be ok to within 24 hours after it's been activated

Anonymous · ‎14-01-2014

Usually a lot quicker but can take up to 24 hours

Anonymous · ‎14-01-2014

Thanks managed to connect to live chat, they must have been busy earlier.

Just replaced the sim and got "sim not provisioned MM#2" but able to turn phone on but no signal.

Used Live Chat and will be ready to go in 1 hour! Power off remove sim and put it back in in about an hours time!

Thanks for the quick answers....much appreciated!

Anonymous · ‎14-01-2014

Sorted!

MI5 · ‎14-01-2014

Excellent

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎14-01-2014

Glad it worked so quick

O2

Replacing Blocked SIM Help!

CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO ...

Charged double for Monthly Bill

Phone blocked

Sim only renewal coming up

Calls and SMS temporarily unavailable