Replacement sim

[Joel9999]

I have a new phone and need to change to a nano sim.  Can I get this replaced online, or will I have to phone up to request one.

[Cleoriff · Accepted solution]

@Joel9999 

You need to call Guide: How to find help & contact O2 

[gruffalo]

Yes you must call up to get a replacement sim but you can only call for prority matters, I have tried to call for three weeks now best thing you can do is find another provider as this lot are no help whatsoever and you will end up like me with a phone you cant use

[gmarkj]

If it is urgent @gruffalo then you need to call.
If that means you use a different option than the one you should press, then that is what you have to do.
If you are paying for a service you can't use that, to me, is urgent...

[jonsie]

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[DRoberts]

I have exactly the same problem. The website says to visit an O2 shop, which are all closed or 'phone. The 'phone service says to visit the website. Round & round in circles...

[jonsie]

choose any option, even fraud