Repairs to my S20 ultra

[Thomas31]

I contacted you over a year ago concerning damage to my camera on my S20 ultra after then you gave a replacement which is not the same model and also made me make a payment of £90 to repair it I have to this date still not received any update from yourselves on when my phone is coming back to me I would like an explanation as to why and how I am still paying the same on a handset that doesn't have the same capability please respond or my direct will be put on hold until the matter is dealt with or it will be taken further 

[Bambino · Accepted solution]

@Thomas31 Why have you waited over a year to raise this issue?

This is not O2. This is a customer community. You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
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Do NOT stop your Direct Debit. That will only do damage to your credit rating and will not help you.