Removed out of bundle charges reduction

[Loucon]

Just got an email saying I removed this ‘as per my request’ however I have not contacted o2 since taking out my phone in 2022. Also got a text to say ‘Thankyou your order has went through’ what on earth is going on?!

[MI5]

@Loucon 

Probably a billing alignment. Many have had the same.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Guide: How to find help & contact O2 

[Dave-O2]

Hello @Loucon 

Thanks for flagging. So I can confirm what this SMS is linked to can you please drop me a PM with your mobile number and a screenshot of the SMS?

Thanks 

[Dave-O2 · Accepted solution]

Just following up on this @Loucon, @MI5 

Also tagging @Cleoriff, @pgn, @Enlli, @madasaf1sh, @jonsie, @gmarkj, @Oxonian, @Bambino so you can all have sight to answer similar threads across our Community ↘️

We advised customers of this change via email in May and that you'd receive a notification when this is complete. 

The out of bundle charges reduction is a free Bolt On that was added to accounts to reduce the cost of any out-bundle-usage. The Bolt On would be automatically removed when no longer active. The removal/modification is completed via an order.

You can check orders on your account in the My O2 app ➡️  https://www.o2.co.uk/help/apps/my-o2-app

Go to Support > Orders > Track my order > Select your mobile number.

Please refer to the email sent in May for additional information.