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Removed out of bundle charges reduction

Loucon
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Just got an email saying I removed this ‘as per my request’ however I have not contacted o2 since taking out my phone in 2022. Also got a text to say ‘Thankyou your order has went through’ what on earth is going on?!

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Dave-O2
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Just following up on this @Loucon@MI5 

 

Also tagging @Cleoriff@pgn@Enlli@madasaf1sh@jonsie@gmarkj@Oxonian@Bambino so you can all have sight to answer similar threads across our Community ↘️

 

We advised customers of this change via email in May and that you'd receive a notification when this is complete. 

 

The out of bundle charges reduction is a free Bolt On that was added to accounts to reduce the cost of any out-bundle-usage. The Bolt On would be automatically removed when no longer active. The removal/modification is completed via an order.

You can check orders on your account in the My O2 app ➡️  https://www.o2.co.uk/help/apps/my-o2-app

Go to Support > Orders > Track my order > Select your mobile number.

 

Please refer to the email sent in May for additional information.

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MI5
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@Loucon 

Probably a billing alignment. Many have had the same.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Dave-O2
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Hello @Loucon 

 

Thanks for flagging. So I can confirm what this SMS is linked to can you please drop me a PM with your mobile number and a screenshot of the SMS?

 

Thanks 

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Dave-O2
Community Manager
Community Manager
  • 792 Posts
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Registered:

Just following up on this @Loucon@MI5 

 

Also tagging @Cleoriff@pgn@Enlli@madasaf1sh@jonsie@gmarkj@Oxonian@Bambino so you can all have sight to answer similar threads across our Community ↘️

 

We advised customers of this change via email in May and that you'd receive a notification when this is complete. 

 

The out of bundle charges reduction is a free Bolt On that was added to accounts to reduce the cost of any out-bundle-usage. The Bolt On would be automatically removed when no longer active. The removal/modification is completed via an order.

You can check orders on your account in the My O2 app ➡️  https://www.o2.co.uk/help/apps/my-o2-app

Go to Support > Orders > Track my order > Select your mobile number.

 

Please refer to the email sent in May for additional information.

iPhone 15 Megathread //  Don't fall for scams  //  How to get Volt benefits
Contact us on Social MediaFacebook // Twitter // Instagram

 

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