Solved: Remove cap/ buffer

Ls2 · ‎01-07-2020

Hi I seem to have a buffer or cap on the extra I can spend on my phone. So if I enter a text competition I get a message saying I can’t enter again ect. How do I remove this

MI5 · ‎01-07-2020

@Ls2

You need to call customer service to change or remove a spend cap.

Guide: Spend Caps & Charge to Mobile on O2

Numbers here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-07-2020

@Ls2

You need to call customer service to change or remove a spend cap.

Guide: Spend Caps & Charge to Mobile on O2

Numbers here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Rachelgrimshaw · ‎02-07-2020

How do I add a spend cap to my phone bill

MI5 · ‎02-07-2020

@Rachelgrimshaw

Same answer as I gave above Guide: Spend Caps & Charge to Mobile on O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Remove cap/ buffer

Cancelling my contract

pac code needed

Return to store

O2 account

Billing