Abit of advice really; I took out a pay monthly contract in November 25 and I have paid 3 months on time and my 4th bill was issued today. I rang up 02 who say something completely different. I have put a complaint in as from a member of 02 they advised that the refund would be available from today (25/02/2021) here is my complaint and I have also sent screenshots supporting this also;
Good Morning, I took out a pay monthly contract in November and paid a deposit of £500. I contacted a member of 02 on the 23/12/2021 who advised that the refund would be available to me once the 4th bill had been generated. Now I spoke to a member this morning on the 25/02/2021 who said something completely different. Now I have made all payments on time and my account is fully up to date with me also paying the 4th months bill. I also have screenshots of the conversation who advised me of this. Now I would like to raise a complaint regarding this as I find this is totally unacceptable and also going off the 02 Community they have advised the same (once the 4th bill is generated the refund will be available to me) I will await your reply, Regards
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