Refund deposit

[CJ_Simpson]

Hello, I was wondering how I could contact o2 to ensure my deposit that I paid at the start of my contract is refunded to my bank account as I do not want it returned as credit. I cannot see anything about this on the website. Am I correct in believing due to covid-19 o2 are not taking calls on this subject?
Thank you for your time.

[MI5 · Accepted solution]

@CJ_Simpson 

After your third bill it should be returned as a credit on your 4th bill.

You then need to call to request it transferred to your bank account.

Use any number and chose any option to get through Guide: Coronavirus Community Help and Support 

[jonsie]

The best number to get through seems to be
0800 587 4005

[CJ_Simpson]

Thanks for the reply, I know that I do not have to wait for the fourth bill because this is my second deposit refund. What I’m after is how to contact them. Furthermore this doesn’t solve my problem if I still can’t contact them after my fourth bill.

[CJ_Simpson]

Thanks for the reply, will give the number a call and update the results.

[CJ_Simpson]

Not sure if I have to tag so @MI5 & @jonsie respectively

[MI5]

All the numbers to try are in the link I gave you in my first reply @CJ_Simpson 

We don't have any other ways to contact them so just keep trying and say anything to get connected to an advisor.

[CJ_Simpson]

@MI5 my apologies I completely missed it. I managed to get through and the lady said it goes back on the fourth bill (as you said) and then I can ask for a refund. The thing is I know this to be untrue because I’ve gotten a refund without problem the day after I’ve paid my third bill in the past. Expecting a call from a supervisor later. Thanks for your help!

[MI5]

It's always been on the 4th bill recently @CJ_Simpson but hope they can refund you sooner.

[Patel]

When my money is back of down payment for i phone??B coz already done 3 months