Reconnection.

[Anonymous]

Ok so i was late paying my bill meaning all out going call got diverted to payment line. I have paid this and told i would be reconnected within 24 hours but usually sooner!! But im still not back to bormal service! Why ?

[MI5 · Accepted solution]

Only CS can answer that but my guess would be because it's the weekend.

[Anonymous]

Thanks i did think about that but they should really state this!!

[MI5]

Yes, I agree, they should.

[jonsie]

I think you really need to call them if you aren't connected now. Unfortunately there may be a reconnection fee. Set up a DD to stop this happening again, you will probably be showing a default now on your credit file. It was your your choice to cancel the DD set up when opening the account. 

http://www.o2.co.uk/contactus

[Laura9]

O2 please reconnect me.... my bill is up to date and has been for ages. It was ment to be reconnected after 24hrs its been weeks and i cant get in touch!!!! Help

[MI5]

@Laura9 

This isn't O2.

You need to calll them Guide: How to find help & contact O2 

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823