Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...
I transferred over to O2 from early Jan - it’s been 3 weeks but still can’t port my number in. Utter nightmare! I’ve called the customer service multiple times and getting conflicting messages every time. Latest call most unhelpful - they only say th...
I have two sims, one with Vodaphone and one with 02. I am cancelling my Vodaphone sim but want to transfer the number to my current 02 sim. Is this possible? Got a PAC code but not sure if you can only use that on a new sim.
well, that's a bit of a monument to make people go all through that to try and pre order, only to blast this back at them. I assume in store can still do switch up pre orders without this coming up
I’ve just come back from holiday and I’ve been paying £6/day. I now notice they want £7/day. Have they increased the daily Bolt On roaming charge?
How do I make a complaint? I have not been able to receive calls or texts since my phone was migrated on 1st July. O2 have not got back to me despite me calling numerous times. I have been promised call backs but nothing. I have asked to be put throu...
Hi
How do I get O2 to correct the spelling of my name? I haven't changed my name, O2 has just spelt it wrong, so I don't have any of the supporting documents O2 requires for a name change.
I was 'forced' to take an O2 sim as part of a Virgin TV contract. The sim was never used and the old phone it was installed in has gone. The Virgin TV contract has finished and I have left them yet I'm still being billed by O2 for the sim and I'm wit...
My current phone is immaculate apart from 2 small scratches on the phone. I pre orderd a new phone and the instore team accepted my device but said it is borderline whether it will be accepted once I return it. I am insured with O2 so I guess my ques...
Hi, I'm having a very poor start with O2. I received my phone (new customer) 03/01/25, I changed my mind on the phone 11 days later and returned it 14/01/25 and was without a phone and/or sim until 23/01/25 when the return was finally completed. I tr...
