Recent Usage

[Anonymous]

Hi,

I have an O2 Pay Monthly contract. Why can I no longer view 'recent usage' - ie: calls/texts made/sent after the date of the last bill?

This information was readily available on My O2 until the recent 'improvements' to the website.

I have downloaded the My O2 app, but this also only gives information which is currently nearly one month out of date (next bill due in two days time).

Thanks

[MI5]

Indeed 😞

[Cleoriff]

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@Anonymous wrote:

Eureka!!

I have found the information I require - more by luck than anything else ...

From 'My O2 Account' - click 'View latest bill' 

From 'Latest Bill' page - scroll down to the very bottom and click the hyperlink 'view and print older bills'

You are then taken to an 'oldstyle' webpage which has a 'Recent Charges' tab on the left-hand menu.

Forgive my feminine logic, but surely 'recent charges' are current and have yet to be billed.  They should NOT, therefore, be accessed via an area of the website pertaining to viewing and printing older bills

HAPPY NEW YEAR

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Happy New Year to you....and good for your 'feminine logic'. I totally support that comment

[Anonymous]

Late thanks... since a google check brought me to this transcript. 

This answer was more helpful than the O2 live chat I had

[MI5]

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@Anonymous wrote:

Late thanks... since a google check brought me to this transcript. 

This answer was more helpful than the O2 live chat I had

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There is a help thread here too for reference.

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096