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Anonymous · ‎10-10-2016

Hi!

The IMEI - xxxxxxxxxx has not been used on our network, so it will not be possible to unlatch it.

Does this thread still apply in 2016? (thread 2010)? I have an iphone 6s locked on O2 and the message above appears. What sould I do to unlock it? Regards!

MI5 · ‎10-10-2016

Unlock process is here and you must use the phone on O2 network http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-10-2016

Maybe you put the wrong IMEI on the form?
Did you use the link in your MyO2 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎10-10-2016

Unlock process is here and you must use the phone on O2 network http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎10-10-2016

If it's payandgo then you need to top up £20 and make a few calls, leaving £15 credit to pay for the unlock.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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Re: They did not unlock my Iphone becouse IMEI doesnt mutch the

internet

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