Putting Account Into Credit

[Anonymous]

Hi guys,

Seeing as O2 don't seem to want customers to email them questions direct (nice customer service by the way!) I was hoping someone in here might be able to answer a question.

I currently pay my contract monthly by direct debit but I was wondering if it's possible to pay in advance using a debit/credit card.  If I was to cancel my DD and pay a lump sum of say £200, would this then sit as a credit on my account and my monthly bills be deducted until it ran out?  If so:

a) Can I do this online?  I found a page that was called 'make a payment' but there was no options to enter details etc.

b) What would happen when the credit ran down and there wasn't enough left to cover a bill completely, would I just get a reminder to pay the extra?

c) I know some companies charge extra for not having a DD set up, can't see anything on the website but does O2 do this?

d) Can I make payments to my account as and when or do I have to wait for a bill to be generated?

Sorry about all the questions, obviously I'd prefer to actually ask O2 themselves!

Many thanks for any advice you can give!

[perksie]

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@Anonymous wrote:

 Unfortunately what you have put (which I thought too initially) is not true.

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Jonsie is correct, any credit in your account will be used first and the direct debit will not be taken until needed.

You were given the wrong information.

[Anonymous]

Many thanks to both of you for this. It is a bit of a pain been given wrong information. Eapecially as I have messaged my bank via Internet Banking, asking them to take it out. I will see what they say. Hopefully when they reply it will be the same as yourselves, then I will have great pleasure in complaining to them about incorrect information.

[perksie]

[Anonymous]

Just to confirm folks you were all right and that stupid 'trained' Live Chat person was wrong. 

I have just been billed today and indeed they have taken it out of the credit. I wish now I had saved a transcript of the Live Chat so I could then complain to o2 for wrong information. Don't know if it is worth still doing anyway. 

I didn't get a reply via online banking regarding my initial message so I guess that will be another constructive complaint going in (I don't complain for the sake of it, only when there is justification, and I do compliment too ). They said 2 working days!

Many thanks for your replies.

[perksie]

Glad to be of help!

It's what we do.