Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Micro Sim on upgraded phone

Hi - I have just upgraded my phone, which is yet to be delivered, but noticed after I ordered it that it takes a micro sim card. My current sim is the old style. Will O2 send me a new micro sim with the same number or do I have to order this seperate...

Resolved! Account cancellation and PAC

Hi all, Since this is for customers only, I would like to ask if you have experience with cancelling the account and getting the PAC number right in time before the contract is being cancelled?I have read a bit and do understand I need to cancel 30 d...

Resolved! Unwanted porting

After finding out that O2 don't support text message receipts I decided that I would have to return my phone and cancel the contract. Before I found this out I had completed the on-line porting form on Saturday evening. I phoned to get details to ret...

where can i find phone number of pay&go sim

My niece has just put a pay & go sim into her phone. She phoned o2 to top up for first time and lady has asked for the phone number of the sim. Where can that be found? BTW was trying to get answer from live chat but o2 advisor ended chat without ans...

Resolved! blocking calls

Is there any way I can block a 08455 number ? I know its an unwanted call so ignore it but then it goes throught to voicemail and I get charged

Resolved! Sim Swap

How long will it take for the network to register me new phone? Worryingly the website still "sees" my old phone as being current so i am not convinced the network will a activate the new sim in the phone. Of course, can't get through to speak anyone...

Resolved! Tethering problem

I currentl pay monthly and use the £8 sim which allows me 100mb of data usage. Can I tether my phone to a laptop to use this data allwance?Thanks

Resolved! Can you email support?

Hi, Been tryin to call o2 from my mobile 202 and get on a holding list! and as the only service i get is now whilst standing outside in the cold ive given up. so can i email support? ive looked around on the website and all i can find is live chat Ch...

Resolved! COMPLAINT: Have changed to Pay as you go, but continuously be charged for pay monthly!

Have use O2 for 3years more. I've changed to pay as you go after September !(call your service number in Augest, you staff said I need a new SIM card for that, and I receive the new card at the begining of September.Called you at the same day I recei...

Resolved! warning about topping up and o2 customer service

on saturday i had a problem with o2 top-up not crediting my wifes phone after the £15 was taken from my account. I used the on line top-up using my card. the bank has confirmed o2 definately took the money with a transaction id and i have an email re...

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