Promo Code not working

[133HSL]

Hi received an email inviting me to uppgrade early with a £50 promo code that lasts until 13/1/2021.

At check out it says I can't use the Promo code 

Help please

[Cleoriff Level 94: Supreme]

@O2Daniel @O2Thomas are you able to help @133HSL please?

[O2Daniel]

Thanks for the tag @Cleoriff 

@133HSL as it is a direct offer through our upgrades team, it would need to be them you speak to in regards to this. As they are specifically trained, unfortunately there are no agents through this platform that can support with this type of query. I would advise you to give our upgrades team a call on 202 from your O2 mobile, or 03448090202, and select the relevant options for an upgrade, you will get through to the right team who can support with this query.

Danny

[133HSL]

Thank you

[Cleoriff Level 94: Supreme]

Thanks @O2Daniel 

[O2Daniel]

No problem @Cleoriff &  @133HSL