Problems with 02 app

[JKM1951]

"Sorry, we can't find any products or services for mobile number"

 I left 02 about a month ago ( horrible decision  thanks to  media   consumer Martin Lewis! ) and am trying to get into the app.

I can get in but it shows this  message from the app above.  I signed up on the Sunday and it;s now Wednesday afternoon. The app is great for putting limits on  expenditure outside of the plan & I wish to do this.

I  have my contract downloaded  but have heard nothing from 02 as regards getting a SIM from them which I assume i need to come back and have a PAC code from Talk Talk,adding also nothing as regards  future direct debits payments from my back account from 02.

The 202 number does not work and I ask should I wait a few days more. ?

 Thanks in advance

[madasaf1sh · Accepted solution]

@JKM1951 

Your best thing to do if you havent got an o2 sim yet, is call the sales team on 0800 081 0255, and bear in mind with Royal Mail, it can take upto 7 working days to get to you. 

If you need customer services then you can call 0344 809 0202 and all the contact details are here Guide: How to find help & contact O2 

[JKM1951]

Many thanks for your prompt reply and Kudo's  I'll take that on board..  A horrible decision to leave 02 in the 1st place  Kindest regards

[madasaf1sh]

My advice never listen to Martin Lewis, a lot of the time he causes more issues than he solves..