@Baxy87
Yes you can but you still need to go in store to have your current phone assessed.
The offer will stand as long as the condition of your phone doesn't change.
"Where available to you and if applicable, in the event your chosen handset device is not currently available (e.g. it is out of stock or in a pre-order state), we may allow you to take out your new O2 Refresh contract before you receive the new device, whilst retaining your current device, until the new device is available. If so, the following rules will apply:
When we receive your device, we will check that it satissifies our terms and conditions;
If your existing device meets the condition criteria in accordance with these terms and conditions (and remains to do so once received by us), we will pay off and close your existing contract upon its safe receipt;
If your existing device does not meet the condition criteria in accordance with these terms and conditions, whether at the initial grading stage or the condition has subsequently changed once it is received by us, we will not close your existing contract. You will subsequently be provided with a choice either to:
(i) If within the 14 day change of mind period, back out of and close your new contract , therefore choosing to continue with your existing device in accordance with the terms of your existing contract (although note that your existing device plan and airtime plan will have delinked as a result of initiating the new contract purchase and will therefore be capable of being cancelled separately moving forwards); or
(ii) continue with the transaction, which will be processed via our standard upgrade and O2 Recycle journeys instead (the terms and conditions of which can be found at O2 Recycle | Mobile Terms and Conditions | O2), whereby we will provide a value for your device and credit this to your existing contract (subject to the relevant terms and conditions, including without limitation the requirement to pay early upgrade charges as well as any further payments to make up any deficit between your remaining contract balance and the quote provided in respect of your existing device, if applicable);"
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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