Pre order upgrade

[Carra_Rud]

Hi,

I've pre ordered the new Oppo Find x5 pro as an early upgrade. Obviously the pre order includes the free gifts that you have to claim from Oppo directly. I understand that when I'm able to claim the gifts I will need a pre order confirmation and proof of purchase. So far I have an order confirmation and nothing else. So my question is will I get a further email containing the pre order confirmation or will I get a proof of purchase once the phone is dispatched?

Thanks in advance 

[MI5]

@Carra_Rud 

You can download what you need from your orders in your MyO2.

[Carra_Rud]

Will it give me that option after I receive phone? Currently, I can only view order on 'my orders' and gives me no option to download anything.

[MI5 · Accepted solution]

Yes it should do @Carra_Rud 

If not,  message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.