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Level 1: Joiner
Posts: 1
Registered: ‎02-04-2021
Accepted Solution

Possible scam?

I keep getting these text messages yet I’ve not purchased any thing how do I stop these

Just confirming your order has gone through - thanks. Your order number is nc1.....
Posts: 101,864
Topics: 770
Registered: ‎14-01-2013

Re: Possible scam?

@Scam6 

Its probably a scam

Block the number and do not follow any links.

Forward the scam text to 7726 - It's free.

Other ways to report here including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

 

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Possible scam?

It may be worth calling O2 to check nothing has been ordered on your account @Scam6 

You need to call O2 

You can use Skype to call.

All numbers including Skype are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Level 70: Enigma
Posts: 17,362
Registered: ‎31-03-2010

Re: Possible scam?

@Scam6 I agree with the advice from @Cleoriff and @jonsie and would also add that you change your O2 password, just to protect yourself and be on the safe side.

I DO NOT WORK FOR O2



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