Porting gone wrong - urgent help needed

[JadBstl]

Hello, I am new to the o2 community. 
I am having serious issues with the porting of my phone number from Vodafone to o2. The porting process was initiated yesterday (Tuesday) as I lost my Vodafone service in the morning. By the evening, the porting had seemingly been completed and I could make and receive calls. This morning (Wednesday) I noticed that the 4G was not working, only 3G and rang customer services to have it enabled. Shortly after this call, my entire service got disabled. I cannot make or receive calls, I cannot text and I have no data. All I can do is use wifi where available. I also cannot call (for obvious reasons) o2 themselves unless I am borrowing someone else’s phone. I have raised this through the chat support but all I’ve been told is the porting takes 24h. It’s been 48h and I have restarted my phone multiple times and nothing is working. Please help as I will be abroad tomorrow and I cannot go without a working phone 

[jonsie]

There are some really incompetent people working in O2 customer service

I've lost count of the number of exact same threads running throughout this community during the last 6-12 months

Totally unacceptable

@O2Sarah-could you possibly assist another O2 victim in the morning?

[O2Sarah-]

Thanks for the tag @jonsie . This sounds far from ideal. 😞

@JadBstl I will send you a private message so i can look into this for you.

[MakingAnemone]

I have the same issue, ongoing - Vodafone to O2.

No service on my actual number now as Vodafone disconnected it yesterday when the port was meant to happen. Phoned O2 3 times since yesterday evening, each to be spun a different yarn as to why the port hasn't completed and allow them to buy time.

This is now a serious issue for me. I have asked to raise a complaint on my last call, but the CSR outright refused stating that was "not (her) priority right now", but rather her priority was to "get my number working".

I would be appreciative of any help anyone could provide, especially now as we head towards the weekend and this is having a severe impact on me.

Thanks.

[MakingAnemone]

I'm not sure if this should be its own "topic", but I am becoming a bit desperate - @O2Sarah- can you help me too please?

[gmarkj]

Sarah has clocked out for the day @MakingAnemone so I will mention the other advisors who can help.

@O2Daniel @O2KyleW can you assist?

[O2Sarah-]

Good morning @MakingAnemone 

II will end you a private message so i can check your account. 

[Ruth9777]

Did you ever get this sorted? I also have a porting issue and becoming desperate. Vodafone contract cancelled, old number seemingly dead. Temp O2 number working. PAC provided at the point of sale & further down the line. Please help someone, thanks 

[MI5]

@Ruth9777 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: Migration & porting into O2