Hi,
I’ve requested to port my number from Sky to O2 13.02.2018 and received confirmation text that my number was due to port on 14.02.2018 by 6PM.
14.02.2018 11:06 AM Sky SIM card “No network” and got an email from Sky that my Sky Mobile service is now cancelled, some excitement here, restarted my O2 phone and still my temporary number, right, lets wait a few more hours.
Live chat told me to wait because this is normal and it’s pending.
After 6PM, called CS and been told this is normal and number port is pending and this can happen any time up to midnight, but even so adviser offered to call me next day 7AM at her shift start (still waiting).
15.02.2018 08:30 Live chat, “Your number is now ported, I can assure you”, but it’s not, when calling my old number just got a message than number isn’t recognised and I’m not able to receive calls or texts, been told to restart my phone (again) remove SIM card and wipe it and it will work (at this time I knew the adviser had no clue).
Called CS over the phone to be told, “No your number isn’t ported yet, this is due to Sky not sending the file to us and this can take another 24h”.
Now I’ve been left with no phone and no one can call me or text me, I’m a bit lost here and what bothers me most is the lack of CS from O2, they just lie and have no idea what’s going on, and in order to close the case they just lie “rest assured” “I promise you” and many other lies I’ve got from transcripts.
If a customer requests port means his number is important, and not at a single time O2 gave me a solid answer or any sort of apology or compensation for this.
Sent PM to Toby and not a single feedback.
I believe this wasn’t the best choice at all...
