Poor customer service!!!!!!!!!!!!11

[Anonymous]

Why does 02 not inform customers clearly that they will be charged for texts over 160 characters long?  02 does not state this in 'My tariff' or ''My allowances'.

Tonight I chated with staff Garry and 'supervisor' Kristopher (who decided to cut me off). How rude!!!!!!!!!!!!!

I have printed out my conversation with the staff as proof of what was said. 02 fails to inform customers clearly about charges.  02 please look into my conversation with Garry and Kristopher if you have a copy.

Why does 02 not inform customers that written texts over 160 characters will be charged?

Why does 02 state ''unlimited text' when 02 should state 'unlimited texts under 160 characters'.  To inform customers clearly that texts must be under 160 characters long.  02 you are failing to make charges clear to customers.  How many other customers do not know that texts must be no more than 160 characters or charges will be made?

Again I ask where does 02 highlight these charges?

[perksie · Accepted solution]

I suspect you are sending these as MMS which are not included in your tariff so you get charged for them, more on this here:

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,T=guruCase,VARSET_COBJID=52283,P...

[Anonymous]

This is a customer to customer forum, any issues you have you will have to contact O2 Customer Service 

I have unlimited texts and my texts are normally more than 160 characters long and I don't get charged

check your phone settings and turn MMS off if you have that option, that might be the reason you are being charged

be happy!

[Anonymous]

I too have unlimited texts and send ones over 160 and don't get charged as has been said check that they are not converting to mms and charging you 35p a pop

[jonsie]

It has long been the accepted standard by all networks that one standard text message consists of 160 characters.

I don't have unlimited texts and any messages up to 480 characters goes as three messages from my allowance. Anything over is converted to MMS.

[Anonymous]

I send plenty of texts over 160 characters & never get charged for them out of my unlimited text allowance as my Android phone DOESN'T convert it to an MMS message.

I wonder if Nochat has an I Phone

[Anonymous]

O2 Help link : http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

If your inserting emoticons then they will go as MMS.

A MMS bolt on can be purchased which buys you 50 MMS. 

[Anonymous]

Forkingabout, 

I have an iPhone and my very long messages don't convert into mms lol

on the other hand when had my Samsung Galaxy s3, my very long messages were sent as mms 😞 haha, but never got overcharged anyway lol

[Anonymous]

Toggling off MMS in the iPhone's settings would stop the conversion happening.

Also sending the same text to more than 5 people can convert the text into a mms message also.

[Anonymous]

good to know BoB