Place of o2

[justyna22]

Hello. I would like to ask if I have a problem with a contract phone, could I go to a facility other than the one where I took this phone? I was on the phone in Luton and I live in Newmarket, could I contact Newmarket for a fault? I will add that I took the phone a contract a week ago

[MI5 · Accepted solution]

@justyna22 

Yes, any O2 store anywhere will help you.

[Cleoriff]

Hi @justyna22 

If you have a fault and want to return the phone, you need to contact O2.

All numbers in this guide Guide: Coronavirus Community Help and Support 

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy 

[justyna22]

Ok thank you

[justyna22]

if I would like to return the phone, I can go to any place o2?

[Cleoriff]

@justyna22 

If you want to return the phone then follow the advice in the link I gave above and again here

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy 

[MI5]

@justyna22 

Returns must be to the place of purchase as each store has it's own stock.

[justyna22]

and the exchange? because the phone has a broken speaker

[Cleoriff]

@justyna22 

You need to complete the returns form.You can state what's wrong on that. Please read the guide fully and you will see exactly what you have to do.

[MI5]

@justyna22 

As I said, if you bought from store stock, you must return it to the store you bought from.

You cannot return store stock online.

Online returns can only be used if bought online in the first place.