Phone disconnected

[JLAMc]

I know these are testing times and staff numbers are low but it’s proving impossible to get anyone to reply to emails/tweets/messages and the customer phone line won’t let me through.

Please can someone tell me why my phone has been disconnected and how to reverse it? I require the use of my phone for working from home during the ongoing health crisis.

There’s no local network issues

[sally5]

i need £50 to get mine back up and running due to not paying bill x but with no work cause of covid 19 i have no phone , really bad as need to keep an i on high risk parents