I was overseas at the weekend in the Netherlands and on Friday night I put my iPhone 6 on charge but when I woke the phone was red hot and had a blank screen. No matter what I did I could not turn the phone on or get it to do anything, the only response I would get was when I put it on charge it would constantly vibrate. I went in to an Apple store on Monday and they confirmed phone was kaput and replaced it under warranty.
So just now I received an email with my latest bill and to my surprise I saw that I had been charged over £10 for international data after my phone died and another £40 under recent charges. None of these charges were from when I was in the Netherlands but only when I was on the ferry home on Sunday night and therefor the data fell outside of the European data package as it was using the Maritime service.
But if my phone was dead how on earth has it managed to use £50 worth of international data (and yet didn't use any when in the Netherlands?) I have called customer services and challenged the costs, easy to check that Apple replaced my phone yesterday, but all they can do is raise a Network Investigation and let me know the outcome in 5 days time.
Not holding out much hope as last year I got charged a fortune whilst on the same ferry for receiving an iMessage despite having Data Roaming turned off and they rejected my claim saying that it was my responsibility to also turn of iMessages as well (this issue only happens with iPhones on O2 apparently)
