You will need to speak to Payment Management
Use Skype to call the number for free
Guide: A Guide to Skype
You can reach the Payment Management team on +44800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
Setting up a Direct Debit would save you all this hassle in future
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
