Pending Payment

[MichaelJamesB]

I get notification on the 4th of every month that my new bill is ready. Once I get notification I go online and use my debit card to make a payment.

This Thursday 4the April I went online to make my payment but there was an error with the payment system and my payment was rejected. There was a message sying to try again later which I did do and got the same message.

A couple of hours later I looked at my banking app and saw there was a pending payment post for O2. Two days later and the payment is still pending. How long can it take for payment to be processed as normally when I pay it is almost immediate ??

[Tundi]

I wanted to buy an accesorie on 4 of october and payed the upfront of 50 pound but something went wrong and the payment didnt went through and I tried again and since then I have 100 pound in pending and one week gone..what should I do?I called my bank and they gave me the two authorisation code but when I called O2 they refused to helping me because they didnt seen any placed order in my account and they said I must contact my bank.So what should I do now?How long is it takes until my money release on my account?

[MI5]

@Tundi 

It hasn't actually left your bank yet.

It will be returned to your cleared finds in line with your banks policy for unclaimed payments which is usually 4 to 5 days but your bank needs to confirm that.

O2 are not going to claim these payments now,

[Tundi]

Thank you so much for the quick reply.So is there anything I could do or I just need to wait patiently? I should get it back definitely this week because I tried it on last Monday around 21:00.

[MI5]

I'd pester your bank to return it to you @Tundi