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Roaming

Ej14788
Level 1: Joiner
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I am in Portugal and my phone data and signal isn’t working. My roaming is turned on. Help please?

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MI5
Level 94: Supreme
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@Ej14788 

1 - Try manually searching for a different network.

2 - If using an iPhone, change your data apn to "monile.o2.co.uk"

3 - Call o2 to check for any roaming bars Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 2 of 2
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MI5
Level 94: Supreme
  • 122185 Posts
  • 609 Topics
  • 18976 Solutions
Registered:

@Ej14788 

1 - Try manually searching for a different network.

2 - If using an iPhone, change your data apn to "monile.o2.co.uk"

3 - Call o2 to check for any roaming bars Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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