Solved: Payments for stolen devices

Sandra42 · ‎16-12-2022

Why does it need to take a loyal long standing customer to complain to higher authorities for O2 to rectify a wrong that could have been done within a week of the first call made for help

Bambino · ‎16-12-2022

@Sandra42 I'm not sure which higher authority you're referring to, but if your phone was stolen and you have insurance you would need to make a claim. See this link: O2 Insurance | Help & Support | O2

I DO NOT WORK FOR O2

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Bambino · ‎16-12-2022

@Sandra42 I'm not sure which higher authority you're referring to, but if your phone was stolen and you have insurance you would need to make a claim. See this link: O2 Insurance | Help & Support | O2

I DO NOT WORK FOR O2

MI5 · ‎16-12-2022

@Sandra42

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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