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£100 O2 Purecard

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Alyxiate
Level 1: Joiner
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on ‎14-12-2022 11:03

on ‎14-12-2022 11:03

Hi, is anyone else having issues with the one time passcode for the Purecard? I recently received mine and I managed to register it fine but now whenever I try to log in it asks for a one time passcode which I never receive, I genuinely feel like I've been conned out of this, as a quick Google search reveals that people on other networks have the same issue with this purecard

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MI5
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on ‎14-12-2022 11:06

on ‎14-12-2022 11:06

@Alyxiate 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147194 Posts
  • 636 Topics
  • 28299 Solutions
Registered:

on ‎14-12-2022 11:06

on ‎14-12-2022 11:06

@Alyxiate 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Alyxiate
Level 1: Joiner
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on ‎16-12-2022 02:00

on ‎16-12-2022 02:00

Fixed it, ended up having issues with receiving all Verification codes from every app so ended up calling O2 customer service and they said to reset network settings and after a few hours everything was back to normal

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