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anonymous7 · ‎23-05-2020

So i always pay my phone bill with the same bank card. Have done for almost 2 years. I upgraded a few weeks ago and i wanted to pay my phone bill on the billing date (8th) but I get informed that I'm unable to complete the action. But now (22nd) the £40 odd has been taken out of my bank, yet I have no actual money so I've been taken into overdraft. How can I fix this?

MI5 · ‎23-05-2020

@anonymous7

You'll need to cancel the direct debit or ensure you have money in account to cover the bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎23-05-2020

When you upgraded the direct debit has been set up automatically. Have you had a direct debit set up on a previous contract @anonymous7

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

anonymous7 · ‎23-05-2020

I've never had direct debit. I usually have to enter my card details every time I pay

MI5 · ‎23-05-2020

You have now @anonymous7 .

O2 set them up automatically.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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