Payment declined message?

[Anonymous]

hello,

i've just joined today and its my first post, please be gentle lol 

i have contacted O2 via the live chat service for the past 2 days with a query i have.

basically what's happening is when i try to make in-app purchases i keep getting "payment declined" message?

i am using a samsung galaxy alpha handset and also samsung galaxy tab s 10.5

the payment declined message occurs whether i use the bill to my account service, paypal, google wallet, debit card.

i have funds readily available, so i know thats not an issue.

if anyone can help or clarify matters further please.

any advice greatly appreciated.

cheers

[MI5]

Most likely cause is your wifi security settings.
Have you tried on mobile data?

[PhoneChanger]

Have you just joined O2? or have you been a customer for a while? It could be if you're new to O2 because you haven't recieved a bill yet you're account hasn't fully been set up?

[Anonymous]

hi,

i've tried doing that using the mobile network instead of the wifi but still comes up with the same message?

i've been with O2 more than 5 years now, i have 3 mobiles and 1 mobile broadband on my account with them.

[MI5]

I'll admit to guessing next steps here, but have you still got the 18+ block on the account?

[Anonymous]

hi,

i've just done that right now, for my phone and the tablet but i'm still getting the same message that payment has been declined???

i cant even use any other payment method either?

i've rebooted the phone, taken the sim card out waited for a while put it back in but no luck.

i've uninstalled the app, cleared the cache etc as well. 

i'm very puzzled.

my bills are up to date, my last bill was about £300, i travel every 6 weeks and i roam on O2 when i'm abroad. my current unbilled roaming charges are £410. 

but for this i'm being declined lol

[MI5]

I think you will have to get CS to pass this on to the tech team to look into for you.

[perksie]

I would call O2 and explain what's happened they may be able to sort it for you.

[Anonymous]

thank you to everyone for replying, will give customer services a ring.

[perksie]

Let us know what the problem is.